Privacy Policy

  Last Updated on 13 June, 2023

Palette 69 (“We”/ “Us”) provides a multi-dimensional design studio to our customers which delves into Graphics and Identity, Videos and Ads, Products and Packaging, Exhibitions and Installations, Websites and Digital Experiences, Communication Designs, User Experience and Gamification, VR and AR (“Services”). We understand that your privacy is important to you and that you care about how your Personal Information is used and respect and value the privacy of everyone who visits this website (“Our Site”).


Our Site only collects and uses Personal Information in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. We have outlined this “Privacy Policy” to provide you with an insight into how we collect, use and safeguard your data and whom we may share it with.


I. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:
a) “Account” shall mean account used to access and use certain features on Our Site.

b) “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in clause VII below;

c) “Personal information” shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

d) “Process”, “Processing” or “Processed” shall mean anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


II. Personal Information

Personal Information is any information about you that enables you to be identified. Personal Information covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. You have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your Personal Information.

b) The right to access the Personal Information we hold about you. Part 13 will tell you how to do this.

c) The right to have your Personal Information rectified if any of your Personal Information held by us is inaccurate or incomplete.

d) The right to be forgotten, i.e. your right to ask us to delete or otherwise dispose of any of your Personal Information that we hold.


III. Information we may process

Depending upon your use of Our Site, we may collect and hold some or all of the Personal Information as outlined below.
Personal Information included-

a) Personal details: your name, age, gender, username or login details, and photograph (if you post a photo on the website).

b) Contact details: mobile number; email address; and your public social media handles or profile(s).

c) Consent records: records of any consents you may have given, together with the date and time, means of consent and any related information.

d) Location information: location data that describes the precise geographic location of your device.

e) IP Address: assigned to your computer when you are using the Internet) from which you access our site.

f) Demographic Information: date and time you access our Service, name of the internet domain that you are using.

g) Payment Information: information such as card details, required for processing payment, bank details etc.


IV. Sensitive Personal Information

We do not collect or Process sensitive personal information about race, ethnicity, political opinions, religious or philosophical beliefs, physical, psychological or mental health condition, sexual orientation, or any other information that may deemed to be sensitive under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.


V. Use Of Personal Information.

We use your Personal information collected from you for the following purposes:

a) Registration on Our Site

b) Providing and managing your account on Our Site

c) Providing and managing your access on Our Site

d) To provide you with the utility of the Service in a proper manner;

e) To track your usage of the Service and customise it accordingly to best suit your requirements;

f) To send you notification on any updates or developments pertaining to the Service or your use of the Service;

g) To provide you with support services, whether through email, phone, push notifications or messages regarding the Service;

h) To provide you with technical support such as updates;

i) To improve the quality, features and functionality of the Service;

j) To back up our systems to ensure preparation for disaster recovery;

k) To track usage patterns and analysing trends of the user;

l) To solving technical problems and improving the quality of the Service;

m) To offer you a tailored experience;

n) To comply with legal obligations

If We need to use your Personal Information for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.


VI. Storage Of Information

a) Your Personal Information may be stored and processed on computer systems. By using the Service, you explicitly consent to the Processing and storage of your Personal Information. You understand and agree that we may continue to store your information after you cease to use the Service or disable your use of the Service.

b) Although the security of your Personal Information important to us, please note that no method of electronic storage or method of transmission over the internet is 100% secure.

c) While we strive to use commercially acceptable and standard means to protect your information, including internal reviews of our data collection, storage and processing practices and security measures, we cannot guarantee absolute security in this regard.

d) You provide your Personal Information at your own risk.


VII. Retention Of Personal Information

Upon you deactivating the Service, we shall archive your Personal Information. Your Personal Information will be retained in our database.


VIII. Sharing of Personal Information

a) We give permission to third parties, such as cloud computing service providers, our business partners, service providers which process the Personal Information on behalf of us to provide customer support and to manage our website.

b) We may also share your Personal Information where such disclosure is essential to comply with a legal obligation or a lawful data access request.

c) We may also share your Personal Information with any third parties in case we sell, transfer, or merge parts of our business or assets, your Personal Information may be transferred to a third party.


IX. Security Of Personal Information

We follow the generally accepted security standards to protect the Personal Information submitted to us.


X. Accessing Personal Information

If you want to know what Personal Information we have about you, you can ask us for details of that Personal Information and for a copy of it (where any such Personal Information is held). This is known as a “Subject Access Request”. We will respond to your subject access request within 15 days.


XI. Cookies

a) Cookies are small files downloaded to your computer (if your browser is enabled to accept cookies) to track movements within websites and to customize your experience within a website.

b) We don’t use cookies and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes. We may do so in the future, that which will be updated upon our privacy policy.

c) Approved third parties may also set cookies and related technologies when you use our Service.


XII. Changes To The Privacy Policy

a) We may change/ alter/ modify this Privacy Policy from time to time. If we make changes, we will notify you.

b) Changes will be effective as when they are made. You will be given an option to agree or disagree to the changes made in the Privacy Policy.


XIII. Contact Us

My Moon Villa, Patigadda, Begumpet – 500016, Hyd, India

In case you need any clarifications regarding this Privacy Policy, contact us using the following communication channel.

Email: [email protected]
Let’s talk: